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Coping with and becoming stronger as a result of experiencing and dealing with difficult events is a key skill for those working in critical care

The capability of the workforce to be flexible and adaptive enough to respond positively and effectively to internal and external pressures

Strengthening the resilience of teams helps them overcome daily challenges, and keeps them on track whilst continuing to perform at a high level

Personal control over oneself and responses to people and events

The leadership style in organisations which is required to enhance the opportunity for everyone to perform at their peak

The focus for managers acting as leaders is on preventing the need for their teams to call on their resilience

Leadership is based on forging relationships through conversations, and for providing overall direction of where the organisation is heading